Return Policy

RETURN POLICY

ALL SALES ARE FINAL

Because the items sold on Plasticgod.com are extremely difficult for us to buy and bring into the U.S.A., we cannot accept returns on non-defective merchandise and can’t issue refunds, credits, or exchanges for a different item.

 

DEFECTIVE RETURN POLICY

Most of the figures we sell are collectible, produced in limited runs, and often hand-painted or assembled. Slight imperfections are typical with this kind of product, and most often enhance the value. However, if your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we’ll be happy to exchange it for a non-damaged item provided that item is in stock. As part of making your purchase, you agree that disputes must be filed and initiated with Plasticgod with an email and right to first opportunity to resolve any issues. We are happy to work with you and correct any errors. 

If issues do arise, you must contact us within TEN (10) DAYS from the date of purchase, using the procedure listed below. Please note: Plasticgod will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you’ll be charged a 25% re-stocking fee or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence won’t be accepted.

 

HOW TO MAKE A RETURN

Contact Plasticgod via email to plasticmail@gmail.com within TEN (10) days from the date of purchase. Let us know what the problem is and follow the instructions provided by the person handling your claim. It is advised you take photos of the item before and photos of the package with the shipping label attached to the package. Use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write RETURN on the outside of your box when sending your return to us. Once we get your shipment, we’ll check it out and contact you to complete the return.

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